[Resolved] Redbus — fare not refunded.

dpjha

from Delhi, Delhi

Address:

New Delhi, Delhi, 110006

Ticket No TMU[protected] Delhi to Kailadevi on 10/11/2018----No Bus available

Ticket No TMBV 13629941 Karauli to Delhi on 11/11/2018---No Bus available

03 Passengers were Booked
Passengers Names Ramwati Jha, Vinita Jha, Avdhesh
onward journey fare - @Rs.700per tkt Rs.2100/ and return journey tkt @450/ per tkt Rs.1350/

Fare- 2100+1350= 3450
They had cancelled the bus before 1hr. it caused lot of inconvenience to my family. I had requested for refund of fare on 12/11/18 by giving booking details at customer care. Till date no massage and no reply. Please arrange for refund of fare

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Dec 24, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!!

Ticket id : TMBV13629941 & TMBU95649531

We regret the hassle. We had escalated your complaint to concerned team. As per the update received, operator stated that this bus operated as per the scheduled timings. Therefore, we regret to inform you that we will not be able to refund this amount. Your understanding in this matter is appreciated.

However, if you have received any SMS/Email from the bus operator regarding cancellation, kindly share a screenshot of the same with us at [protected]@redbus.in. Or if you have received any call, please share the number from which the bus operator contacted you. Based on the information provided by you, we will cross check with the bus operator and get back to you as soon as possible.

Thanks,
Team redBus