[Resolved]  Redbus — Faulty booking online system

Address:Meerut, Uttar Pradesh, 250001
Website:redbus.in

Dear redbus,

Your online booking system is very poor and faulty, i have booked ticket no (tj9e[protected] for journey on 19th aug-2016 friday, that is printed on my ticket also. but when i reached at bus on friday night then driver said that this ticket is for last day. because this is now 00.15 am and it is saturday 20 aug now and you can not be travel with this ticket.

Driver said that this type of problem is most common for his bus and daily many peeresses were suffered due to this faulty booking process.

I cannot reached jaipur due to your website defects.

I have also booked return ticket no (tj9f[protected] for 20-aug-16 from jaipur to meerut and it was also wasted.

I was suffered total loss of rs 1490 + 955 = 2445 and lots of mental tension.

Please refund my money as soon as possible or i will make complaint against your company in consumer form.

From : nitin sharma
Sr. general manager
S. c. l. limited meerut
+91 [protected]
Mail. sharma. [protected]@gmail.com
Nitin. [protected]@thesaicomputers.com
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Sep 29, 2016
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2016
Red Bus Customer Care's response
Hi Nitin,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We have escalate the issue to our concerned team. We will reach out to you with an update at the earliest
Regards,
redBus Team.
Verified Support
Aug 23, 2016
Red Bus Customer Care's response
Hi Nitin,

Greetings from redBus!!

As discussed, we have initiated your refund, it will be reflecting in your account within 7 bank working days. We have also noted your feedback and we'll ensure such type of issues are reduced in future. Thank you for your kind patience and co-operation

Regards,
redBus Team
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