[Resolved] Redbus — For Refund

[Resolved] Redbus — For Refund

D Dasuhaib from Korampallam, Tamil Nadu

Respected sir, [protected] i booked a ticket with below details for[protected] journey but the bus operator(Easytrip travels) cancelled the service but REDBUS not refund the amount immediately for alternate booking also I booked return ticket for[protected] travel in same operator but they cancelled return service also for the same REDBUS not refund the amount for the alternate booking. So I mailed them but they not mention any refund time for the amount. Totally I suffered a lot due to this issue. So I need refund immediately with compensation for problem created by REDBUS because service is cancelled by your side so you should refund and arrange alternate arrangements for my travel. So please I need refund with compensation else will see.. Ervadi (Ramanathapuram) - Chennai (Upcoming Journey) Sunday, April 18, 2021 Ticket no: TQ5F35784302 PNR no: TS[protected]EIOC/24184/Ervadi (Ramnad) To Chennai Chennai - Ervadi (Ramanathapuram) (Cancelled by Operator) Saturday, April 17, 2021 Ticket no: TQ5F54682028 PNR no: TS[protected]JRRH/24183/ Chennai To Ervadi (Ramnad) Sincerely, Mohamed. +2 photos Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Apr 19, 2021 Red Bus Customer Care's response Hi, Greetings from redBus! We apologize for the inconvenience caused. We are working on the concern raised and will share an update at the earliest. Thank you for choosing redBus. With regards, Team redBus Verified Support Apr 20, 2021 Red Bus Customer Care's response Dear Mohamed, Greetings from redBus! We did go through the complaint details and we are humbly sorry for the inconvenience caused by this booking. We tried connecting you twice on the contact number registered against the booking IDs. Unfortunately, the calls went unanswered. We hereby confirm that a complete refund against the booking IDs: TQ5F35784302 and TQ5F54682028 are processed to the source account on 17th April 2021 and the same shall be reflecting in your account within the next 5-7 bank working days from the date of initiation. We hope this helps. Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same. Thanks and regards, Team redBus!
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