[Resolved] Redbus — for refund problem

Yamini Ahmad

from Una, Himachal Pradesh

Address:	New Delhi, Delhi, 110069
Website:	Red bus. Com

Yamini ahmad with contact number[protected].. Booked ticket.. U can check details..

Problem-i missed bus.. As the boarding time was9:46pm and reporting time was9:30pm..i arrived there at time.. But as you people have no coordination with hrtc bus.. Thus you did not share any bus number.. Or bus driver number... Because of heavy queues on counter it took me while to ask the person about my bus detail and by that time.. I missed my bus... Sir I am client of your company... You need to coordinateme fr this problem as my money got debited by your company... Please initiate refund process... Because your rigid policies are creating hardship for me... I has to board other bus... Because of this scenario.. Had to pay extra 5000rupees from my pocket... Just at9:50pmon17july I spoke with customer executive of your team following are the person I had word already

Suhaas
Aashish
Sachin
Vasant... Please cross check your record for ny6 complaint... Please understand the essence of case because this is very genuine problem... And kindly initiate my refund...
I hope you will understand the problem.. And your support team will refund and find the solution of problem... I have already escalates this case... Kindly take this case to higher authority.. Else I had to escalate at my own end... Please understand cases and problems even force supreme court to change law than why such policies are hindering in my genuine case you can always make amendment in your memorandum to initiate solution...

Kindly support and initiate refund as soon as possible

Your's valuable customer

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Aug 31, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Ticket id: TM8E74636073.

As per your complaint, you couldn't complete the journey because you did not get bus number and driver contact number. However, We have escalated your concern to the bus operator and updates received from them state that as per HRTC policy passenger need to visit boarding point enquiry counter to get bus details before departure time and bus has operated successfully as per scheduled departure time.

Hence we regret to inform you that we will not be able to refund this amount. Your understanding in this matter is appreciated.

Regards
Team redBus