[Resolved]  Redbus — Force Booking Cancelation By Bus Operator. Tired trying to reach Red Bus Customer Care

Address:

AJMER

Dear Concern,

I have booked ticket for 12th June, 22 from Ajmer City to Delhi.

Ticket Number- TR7A6277****

Bus Operator- Ashok Travels, Ajmer

They have given 3 Boarding points in Ajmer City, as mentioned below and I have selected nearest one i.e Railway Station.

1. Hazari Bagh

2.Railway Station

3. Ghugra Ghati Ajmer

But at 5.54 PM, bus operator called me and informed that bus will not come to all above 3 boarding points. And you have to come to Parbatpura Bypass to board the bus, which is very very far from Ajmer city.

How can a bus operator change boarding points at last moment, which was not mentioned at all while booking ticket.

I said how you can change boarding point like this. Bus Operator rudely replied "Want to come then come, otherwise we will cancel the ticket".

and he immediately canceled my ticket without my confirmation. Since ticket prices were high on that day.

I tried to contact them again but did not work.

I have to suffer a lot to find a another seat at last moment.

I had to join the office at Delhi next day.

Any how I was managed to arrange a seat in another wise at very higher rates.

I have to travel on a seating seat whole night and today I am not able to join the office.

How can Red Bus allow these bus operators to book tickets on your application.

Waiting for your response, regarding your action against this bus operator.

It is almost impossible to directly reach to Red Bus Customer care. You keep pressing 1-2-3-4 on their customer care number, but you can't talk to their executive. No customer care email id.

Regards,

Lalit Kothari