[Resolved] Redbus — fraud and poor customer support

[Resolved] Redbus — fraud and poor customer support

S sarav6273 from Mannargudi, Tamil Nadu

Sir, Yesterday i booked one ticket bus route from sivanthipuram to chennai through redbus portal and it shows the boarding point as sivanthiyapuram i am not familiar about the boarding point i thaought both were same but after i got the driver number i came to know that the boarding point is very faraway from my place sivanthipuram that is mire than 60kms they said bus will not came to sivanthipuram I ask to refund the money they said it is not possible. And ask me to contact the travel portal i contact the redbus customer support officer. Mr sidhart he cannot able to understand my problem and he cut my call while i am talking due to this i am suffered a lot and my journey delay that redbus customer support officer not even gave any solution and didnot refund the money My ticket number is. Tm4u91970109 Fare rs650 Redbus portal has misspelled the bus routes so i asked for refund but they didnot listen to my words i am totally upset about this portal red bus Travel agency bus name. Sri sms travels They also didnot care about this issue Redbus mticket Please present this mticket at the time of boarding. Route: sivanthipuram to chennai Ticket no: tm4u91970109 Passenger name: saravanan Pnr: ts[protected]jdyj/121271/naz to chn st /slp Travels: sri sms travels Departure: 07:35 pm mar 28, 2018 Seat numbers: e3 Total fare paid: rs.650.0 Boarding point: sivathaiyapuram Landmark: near ananthavinayagar kovil Address: near ananthavinayagar kovil Boarding point contact: [protected] [protected] [protected] Sri sms travels customer care: - — Now get upto 80% off* on hotel bookings only on redbus! Use your bus ticket number as offer code. Book now! http://bit.ly/2e2Aeue T&c apply — Thanks for using redbus. Redbus helpline:[protected] t&c apply Was this information helpful? No (0) Yes (0)
Aug 5, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Mar 29, 2018 Updated by sarav6273 Sir, Yesterday I booked the ticket from sivanthipuram to chennai at redbus portal bus operator name is sri sms travellers, its shows the boarding point as sivanthiyapuram I not not familiar about the place so I thought both are same but they are different places it is about 60kms distance from my place so I request the bus operator to cancell and refund my money but they did not do that they are cheaters and they insist me to contact the redbus customer support so I contact Mr sidhart he didnit listen my complaint he said every thing fine but actually your portal had a spelling mistake problem because of that I book the wrong bus Both the redbus and sri sms travels are fraud they refused to pay my money back and they said nothing can do you can launch the complaints anywhere Totally hurt because of this issue my journey was delayed and I booked another bus My ticket number is TM4U91970109 Totally cheaters both the portal and bus opertors Sri sms travellers... I have their message also as evidence... Verified Support Jun 27, 2018 Red Bus Customer Care's response Dear Saravanan, Greetings from redBus! Ticket id: TM4U91970109 We are really sorry for the long wait. We have processed the full refund in your bank account today and the same will reflect within 7 working days as per banking procedure. Regards Team redBus Verified Support Jun 27, 2018 Red Bus Customer Care's response Dear Saravanan, Greetings from redBus! Ticket id: TM4U91970109 We are really sorry for the long wait. We have processed the full refund in your bank account today and the same will reflect within 7 working days as per banking procedure. Regards Team redBus
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