Redbus — Fraud done by redbus and his travel associate JGD travels

I have booked ticket from redbus (hajipur to Asansol) ticket no TR5F96195489 on 17/ 04/2022.the bus was at 4:30 pm so i called on the given phone no by redbus, and asked about bus information so the person reply that bus is cancelled today(which i have call recording of it) so i try to reach the customer care of redbus but the no given in it didnt connect.so i try to chat with them at the app but they didnt call me.but at about 4 o i check once again for my refund but the app didnt show the bus cancelled.so i called once again to the given no but this time the same person said the bus is going.and he accepted the he said it was cancelled but the bus is going.And now they are not giving me my refund and not even ready to listen my problem.please look into this matter.and i am going to file a written complain in consumer court about it and about my harresment caused by the company.