Redbus — Fraud in Refund - cancellation

Please take a screenshot while cancelling any ticket in redbus. I cancelled a ticket the previous day. It clearly says the booked ticket has been cancelled. The bus was not full because it was off season. I got a call on the day of journey (according to the cancelled ticket) to board the bus. I told him that it was cancelled. Next day, when i checked my account there is no evidence of cancellation. I raised a complaint and i was asked to wait for 72 hours. After that there was no response. i again asked customer care, they gave a reference number and said that the amount has been credited. But it was not credited till now. VERY IMPORTANT IS THAT THERE IS NO OPTION IN CUSTOMER CARE IVR TO TRACK THIS. PLEASE BE CAREFUL AND CONVEY THIS MESSAGE FOR ALL THE TRAVELLERS OF REDBUS. ALSO I FOUND THIS HAPPENED FOR MANY PEOPLE LIKE ME RECENTLY.