[Resolved] Redbus — Fraudulent Misrepresentation

[Resolved] Redbus — Fraudulent Misrepresentation

R Ritu_## Oct 22, 2022 Nov 9, 2022 This thread was updated on Nov 9, 2022

Highly frustrated!!! I have used @redbus for the first time and I must say that it's the most unreliable service provider. I had booked a bus from Delhi to Mussourie and I was charged the amount for same, which was exorbitant given the pathetic quality of bus and it's service. On boarding, the bus denied service till service Mussourie and told us that they will provide the connecting bus for Mussourie without any extra charge. On reaching the Dehradun, they asked us to get down from the bus and denied any such promise of providing connecting bus till Mussoorie. On top of that, they did not even drop us to the point where the next bus for Mussourie could be found and so we had to pay extra there as well. So ultimately, we arranged the next bus till Mussoorie on our own. This is fraudulent misrepresentation, plain and simple, and it is no less than the offence of cheating!!! +1 photos Was this information helpful? No (0) Yes (0)
Dec 22, 2022 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 09, 2022 Red Bus Customer Care's response Dear Ramsha, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TRBG36678034. We understand how troublesome an experience it has been due to the dropping point change issue. Please be rest assured, the feedback has been noted and shared with AG Bus Service. As shared during our phone conversation, happy to share that the bus operator has agreed to provide a refund partially. The refund has been initiated from our end back to the source account. As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Below are the refund details:Refunded Amount: Rs. 400/-Initiated on: 01st November 2022Source: Original mode of paymentIf you do not receive this amount within the expected time, please reach out to bank customer care team. Stay safe, stay healthy! Your redBuddy
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