[Resolved] Redbus — Full Refund Denied

Ashvinsolanki

from Rajkot, Gujarat

Aug 24, 2022

Website:

www.redbus.in

PNR : ZB[protected]
Bus No : AR01P0999
From City : Rajkot
To City : Ahmedabad Airport
Journey Date : 17 Aug 2022 00:30 AM
Amount : 3097.50 INR

My trip was from Rajkot to Ahmedabad airport, i have booked zingbus from redbus, i was stuck at 115 KM (Approx) away from airport because bus was punctured and driver was failing to replace the tire, i had to take lift from mahasagar bus for ISKON and then after Rikshaw for Airport, i have been paid 50% (1000 for Bus and 750 for Rikshaw),

I have registered complain in red bus on 18 Aug, they said they will replay in 48 hours but they didn't, i call on 22 Aug they said they will replay in 24 Hours but they didn't i call today (24 Aug) they said they can refund 300 INR, they are denying to pay full refund, the service is ridiculous.
I want full off refund from redbus.

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Aug 29, 2022

Complaint marked as Resolved

They have refunded.

Red Bus customer support has been notified about the posted complaint.

Aug 25, 2022

Updated by Ashvinsolanki I got call from the redbus team again, they are willing to give me the 500 INR in the wallet,
They are saying their bus team was saying we are 10KM away from the destination, That not true,
Let's say the Mahasagar bus driver was wrong I am not exactly 70-90KM away from ISKON, but what about the rikshaw driver, I have used google Maps and it was clearly showing 19 KM Approx. Distance from Ahmedabad Airport.

Aug 29, 2022

Updated by Ashvinsolanki They have refunded, After posing here.

Verified Support

Sep 02, 2022

Red Bus Customer Care's response Dear Ashvin,

Greetings from redBus Team!

As discussed during our phone conversation, Thank you for confirming that the refund of Rs.3097.5/- has been credited to your account.

Stay safe, stay healthy!
Your redBuddy