[Resolved]  Redbus — Golden pearl bus service

Address:Thrissur, Kerala, 680563

My name is Batton Jose. 8th October 2016 I Travelled from Bangalore to Thrissur in golden pearl Travels scania 2+2 bus. Ticket booked through Redbus. Departure time 9.30 pm but bus 4.30 hours late, and 9th early morning 5.30am bus brake downed in Near by Avinasi highway. Driver and 2helpers try to repair bus. I waited 1.30 hours after that they dose not told how many time to taken for repair bus. They dosen't make another travelling arangment. That time I got a Lift in car to Avinasi, I endered in car and reached Avinasi and catched 4buses reached Thrissur in 2pm. Bus fair paid from my pocket. I booked ticket in redbus in first time. That was a very bad experience. Last year I Travelled this rout 10 times. This is in first time
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Nov 20, 2016
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2016
Red Bus Customer Care's response
Hi Batton,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.
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