[Resolved] Redbus — Hans travels not refund money back

Adi_ingle

from Dewas, Madhya Pradesh

Aug 28, 2022

Address:

Indore

Hello
I m writing here to get refund of my cancelled ticket. I booked ticket from Dewas to Bhopal for 18 th August 2022 for me and my friend. The bus belonged to Hans travels. When I contacted the given number regarding status of bus, i was informed by the conductor that bus was late for 2 hrs since passenger who were boarding had their flight delayed.He even told me that bus may be delayed for indefinite time and it won't start until passenger from indore whose flight is delayed comes. The bus was scheduled to reach Dewas at 10:00AM and Bhopal at 12:00PM . My train for further journey from Bhopal was scheduled at 2:00PM . The travel company not even rescheduled me in another bus. In all hustle bustle me and my friend were forced to travel in a local unhygienic bus to Bhopal so that we can reach on time.
When i contacted the travels company and costumer care regarding the issue they refused to cancel the ticket and refund, talking very rudely that though our bus is delayed it is not cancelled and getting late is your problem not ours.After explaining the issue several times one of the female executive assured me that i will get refund within 24hrs which I have not received until date. From that day I m contacting costumer care everyday and every time someone new picks up the call and I have to recite the same situation again and again. This is very frustating and waste of time .
Despite of not using your services, facing all the trouble and inconvenience and misbehavior i decided to write this matter to you hoping to get my refund back.
Not only my time and money was wasted but me and my friend both females had to go through trouble and inconvenience by traveling in a local unhygienic bus. This was not we had imagined while booking your services.
This is the worst travel services i have ever come across.
No respect for people's money and time.
No respect for women. Very pathetic behaviour from your services. Disrespecting people and looting them.
I am providing my details of bus and travel.
I even have proof that bus was late more than 2 hrs . All details are attached with the email.
I m hoping for a positive response from your side as soon as possible.

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Aug 28, 2022

Complaint marked as Resolved

Hello I m writing here to get refund of my cancelled ticket. I booked ticket from Dewas to Bhopal for 18 th August 2022 for me and my friend. The bus belonged to Hans travels. When I contacted the given number regarding status of bus, i was informed by the conductor that bus was late for 2 hrs since passenger who were boarding had their flight delayed.He even told me that bus may be delayed for indefinite time and it won't start until passenger from indore whose flight is delayed comes. The bus was scheduled to reach Dewas at 10:00AM and Bhopal at 12:00PM . My train for further journey from Bhopal was scheduled at 2:00PM . The travel company not even rescheduled me in another bus. In all hustle bustle me and my friend were forced to travel in a local unhygienic bus to Bhopal so that we can reach on time. When i contacted the travels company and costumer care regarding the issue they refused to cancel the ticket and refund, talking very rudely that though our bus is delayed it is not cancelled and getting late is your problem not ours.After explaining the issue several times one of the female executive assured me that i will get refund within 24hrs which I have not received until date. From that day I m contacting costumer care everyday and every time someone new picks up the call and I have to recite the same situation again and again. This is very frustating and waste of time . Despite of not using your services, facing all the trouble and inconvenience and misbehavior i decided to write this matter to you hoping to get my refund back. Not only my time and money was wasted but me and my friend both females had to go through trouble and inconvenience by traveling in a local unhygienic bus. This was not we had imagined while booking your services. This is the worst travel services i have ever come across. No respect for people's money and time. No respect for women. Very pathetic behaviour from your services. Disrespecting people and looting them. I am providing my details of bus and travel. I even have proof that bus was late more than 2 hrs . I m hoping for a positive response from your side as soon as possible. mTicket Route: Dewas to Bhopal Ticket No: TR9E89275428 PNR: 262573992-1774840 Trip Code: 84779 Travels: Hans Travels (I) Private Limited Departure: 10:00 AM Aug 18, 2022 Seat Numbers: 6, 5 Boarding point: Bhopal bypass, dewas Address: Bhopal Bypass, Dewas Boarding point contact: 0731-2510007, 8, 9, 9424388888 Hans Travels (I) Private Limited Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel. Team redBus

Red Bus customer support has been notified about the posted complaint.

Aug 28, 2022

Updated by Adi_ingle Hello
I m writing here to get refund of my cancelled ticket. I booked ticket from Dewas to Bhopal for 18 th August 2022 for me and my friend. The bus belonged to Hans travels. When I contacted the given number regarding status of bus, i was informed by the conductor that bus was late for 2 hrs since passenger who were boarding had their flight delayed.He even told me that bus may be delayed for indefinite time and it won't start until passenger from indore whose flight is delayed comes. The bus was scheduled to reach Dewas at 10:00AM and Bhopal at 12:00PM . My train for further journey from Bhopal was scheduled at 2:00PM . The travel company not even rescheduled me in another bus. In all hustle bustle me and my friend were forced to travel in a local unhygienic bus to Bhopal so that we can reach on time.
When i contacted the travels company and costumer care regarding the issue they refused to cancel the ticket and refund, talking very rudely that though our bus is delayed it is not cancelled and getting late is your problem not ours.After explaining the issue several times one of the female executive assured me that i will get refund within 24hrs which I have not received until date. From that day I m contacting costumer care everyday and every time someone new picks up the call and I have to recite the same situation again and again. This is very frustating and waste of time .
Despite of not using your services, facing all the trouble and inconvenience and misbehavior i decided to write this matter to you hoping to get my refund back.
Not only my time and money was wasted but me and my friend both females had to go through trouble and inconvenience by traveling in a local unhygienic bus. This was not we had imagined while booking your services.
This is the worst travel services i have ever come across.
No respect for people's money and time.
No respect for women. Very pathetic behaviour from your services. Disrespecting people and looting them.
I am providing my details of bus and travel.
I even have proof that bus was late more than 2 hrs .
I m hoping for a positive response from your side as soon as possible.
mTicket Route:
Dewas to Bhopal
Ticket No: TR9E89275428
PNR:[protected] Trip Code: 84779
Travels: Hans Travels (I) Private Limited
Departure: 10:00 AM Aug 18, 2022
Seat Numbers: 6, 5
Boarding point: Bhopal bypass, dewas
Address: Bhopal Bypass, Dewas Boarding point contact:[protected], 8, 9, [protected] Hans Travels (I) Private Limited Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus

Verified Support

Sep 02, 2022

Red Bus Customer Care's response Dear Aditee,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR9E89275428.

We understand how troublesome an experience it has been due to the bus delay. Please be assured that the feedback has been noted and shared with Hans Travels (I) Private Limited.

As shared during our phone conversation, happy to share that the bus operator has agreed to provide a refund entirely. The refund has been initiated from our end back to the source account.

Thank you for confirming that you have received the refund amount.

Below are the refund details:
Refunded Amount: Rs. 664.99/-
Initiated on: 29/08/2022
Source: Original mode of payment

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Your redBuddy