Redbus — Harassed and cheated

Address:

New Delhi, Delhi, 400055

I had booked a taxi with Oriex travels through red bus from Agra to Delhi on January 11 at 2 p.m. I paid the amount of Rs. 464 and got a confirmed ticket as well. However on the date of travel, I was trying to co ordinate with both Red bus and the cab operator, Oriex travels, but both just harassed me and did not help me. All I wanted to know was the exact pick up point at Taj Mahal ( As Taj Mahal is very huge and I just wanted to know where exactly to stand) and I wanted to cab number plate and contact details of the cab driver, so I could co ordinate and spot the taxi. I was trying since 11:00 a.m in the morning of Jan 11 to get this information, but Oriex travel, kept disconnecting my call and keeping their number busy. At one point when I got in touch with them they said they would text me the details in 5 mins, but did not get in touch nor answered my call till 2 p.m. At 2 pm they message me the drivers mobile, which was switched off. After another 10 mins, I got another sms saying another mobile number. At this time, I was convinced these people have duped me and I have lost my money in this At 2:30pm ( half an hour after the scheduled time for pick up, I got a call from some third mobile number, three times continuously in a span of less than five minutes and that was it) . So in short I was harassed for two hours before scheduled pick up, the pick up was half an hour late, and they did not even wait for 5 mins for me to get back) not to mention they did not answer my call and kept disconnecting my call, even though I just wanted simple and important pick up information. This information was given to me at 2 p.m., that too it was mis information and I was given two different phone number, both did not answer my call and were switched off. Becoz of which I could not cancel my ticket becoz cancellation is two hours before, but these guys kept harassing me up to 2 pm ( which was the pick up time) I could not make my journey becoz of them and now no one is responding to me and giving me my money back. Please beware of both these vendors, RED BUS and ORIEX TRSVELS. They ensure they harass you and do not return your money back . The reference of my ticket number for this unfortunate event was TJ2D38944688 .