Redbus — Harassment and physical harm during bus journey from Puri to Kolkata

I had purchased slipper tickets from redbus but was put on a sitting bus while returning from Puri to Kolkata. The bus made an unschedule stop at a nasty slum area filled with dangerous people who forced us to get off the bus. They said a sleeper bus was going to come and pick up up. This was totally unplanned and we were uninformed. We waited for more than 1 hour for the next bus to come in the middle of the road with all our luggage. In the mean while our orthopaedic cushion and costly headphone was stolen by someone in the bus. The seat was damaged and it cut my arm and blood was coming out. There was no sleeper seat even though we paid for it.