[Resolved]  Redbus — Harassment to Senior Citizen customers

Had pathetic experience travelling with Zing bus partner from Red Bus Pune. We had booked return ticket from Pune to Ahmedabad on 24th May 2022 with PNR no ZB[protected]. Faced multiple issues firstly there was no means to contact the conductor on mobile no [protected] as same was continuosly switched off. My senior citizen parents and my sister were travelling and they were getting delayed due to heavy traffic but somehow we rushed and reached the pick up point and boarded the bus. My parents are diabetic and post requesting the driver multiple times to stop the bus for urination he didn't stop the bus and for dinner too he stopped the bus at midnight 1 pm till then they were starving and couldn't take medicine. Our entire bag which had bedsheets and food items were kept at the back as we boarded the bus in hurry. We requested the conductor to please give the bag as it was extreme cold in the bus but he denied.My parents had to struggle entire night due to extreme cold and my father is suffering with high fever. Who will take responsibility? My parents and my sister had suffered a lot due to the driver and conductor rude attitude. This type of service was not expected from Red Bus and strict action has to be taken for harassing senior citizen customers else I will file legal complaint for harassment of senior citizen.