[Resolved]  Redbus — Harrisment by driver and cleaner of Ganesh travels route no 4 moving to Belagavi

Address:NCc 18 Karnataka Bn NCC Albuquerque Chambers opposite Forum Mall Pandeshwar Mangaluru

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.

On Sat, Jul 24, 2021, 9:34 AM Support redBus wrote:

Help us make travel safer
Hey Richard F Fernandes,
Answer Few Questions about your Mangaluru - Belagavi trip and win upto ₹20.
START NOW

Travel Safe with redBus

[protected] Forwarded message[protected]
From: Richard Fernandes
Date: Sat, Jul 24, 2021, 9:51 AM
Subject: Re: Help us make bus travel safer for everyone
To: Support redBus

I have always been traveling by booking tickets with Red bus. Yesterday I booked Bharathi tourist bus from Mangaluru to Belagavi. The bus faced some technical problem and we six passanger were put in Ganesh travels route no 4 at Honnavar. As i was the last to board the bus, I didn't get any seat nor sleeper. The bus conductor/cleaner gave me a stool to sit on. I refused and said I'll take another bus. Then this cleaner from Ganesh travels almo to dragged me out of the bus holding my hand bag etc. He was ready to even bash me, but the driver and conductor of Bharathi tourist stopped them and put me in another travels. They also paid 400 rs for my trip. These two are my proof for the above. I request strict action on the driver and cleaner of Ganesh travels route no 4 moving to Mangalore on 23 July 21. Please reply or I may have to approach higher HQ.
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Aug 31, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2021
Red Bus Customer Care's response
Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Verified Support
Jul 30, 2021
Red Bus Customer Care's response
Hi Richard,

Greetings from redBus!

We understand that the poor experience during your journey would have caused an inconvenience to you, and we are truly sorry.

As discussed on the call, your feedback regarding this experience has been duly noted and communicated to the bus operator.

We will work harder to educate bus operators on providing hassle-free, quality service in the future.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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