[Resolved] Redbus — I am complaining about refunding the amount.

[Resolved] Redbus — I am complaining about refunding the amount.

R Rakshitha B K from Hyderabad, Telangana

I booked my bus ticket by redbus (Ticket number: tn[protected] from bangalore to mangalore for 16 april 2019 that tckt amount was 970/- rs. And cancelled it on 11 april 2019. But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7-10days (For your reference i am forwarding your mail with this mail). Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible. Was this information helpful? No (0) Yes (0)
Jun 16, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support May 08, 2019 Red Bus Customer Care's response Hi Rakshitha, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund status for your ticket id - TN[protected]. I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 11th April to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again. The refund for your ticket has been initiated from our end on 11th April to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Details of the transaction are given below: • PO No. :[protected] • Refunded Amount: Rs. 873/- • ARN No. or Refund Reference no.: 74056639103910108214411 Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above. A screenshot of the Refund Initiation from our end, has been attached for your reference. I hope this response was satisfactory. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Have a great day! Take Care Team redBuddy
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