[Resolved] Redbus — I booked a ticket for sunday and they gave me a ticket of saturday

mrunal khatri

from Pune, Maharashtra

Address:	Ahmedabad, Gujarat, 382481
Website:	www.redbus.in

I booked a ticket on redbus for 23:50 on 13 may 2018 sunday but they gave me ticket of saturday 13 may 00:00 am. When i complained the redbus custmercare the representative first didn't accept it and misguided me that everything is fine. Atlast when i proved their mistake he told me that they will refund me the whole amount but they haven't. Because of them not only i had to cancel my trip but lost huge business and suffered for the whole night for the another travelling option. Attaching the snapshot of the booked ticket here and requesting all of you not to trust and travel by the redbus at all.

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Jun 24, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!!!

We are committed to ensure a pleasant customer experience and will definitely ask the customer care executive to be more careful in future. We had initiated the refund for your tickets back to the payment source you will be received within 7 bank working days.

Thank you for contacting redBus.

Regards,
Team redBus