Redbus — I cancelled a ticket and redbus on the date of journey shows it is not cancelled

A

Akshay5073

Nov 26, 2022

Website:

Redbus

I booked a ticket from gurgaon to jaipur on red bus app and cancelled the same within an hour (ticket number TRCK[protected].

They showed they will refund the money after deducting 10% of the fare.
I proceeded and got the confirmation that your ticket is cancelled and the money will be refunded in 5-7 days.

On the date of journey they sent a message about the journey details even though I cancelled it.

This is cheating on their part and I want my 800 rs back.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 3, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

Akshay5073's [Complaint's author] reply, Dec 8, 2022

My email id is [email protected]

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 18, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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