Redbus — I could not board the bus because of faulty app

I used red bus to book ticket from pune to kolhapur,
While adding boarding points there were several option out of which i picked hinjewadi which was nearest
In ticket it says boarding point hinjewadi
But the bus actually never comes from hinjewadi.. and the boarding point was very very far .
I could not board and i lost all money
Despite multiple complaints no one from red bus refunded money.