Redbus — I didnt receive my refund amount

Address:

Sonipat, Haryana, 131001

I am tina i have booked a ticket with pnr no -3438M85T from delhi to mac load ganj in the names of ram dalal holidays through red bus but after 1/2hr booking i tried to cancel the ticket but app did nt allow me then i talk to customer care they said bus operator did nt allow me to cancel ticket... Then after i talk to ram dalal holidays oprater he said i don't hve problem for cancellation he said Connect my call to customer care no in conference after conference he said to redbus customer care no to cancel.then redbus booked my compliments.and promise for
Refund
Second day when i did nt receive any call i call to redbus care he said ur request is under process
Third day when i called to customer care he said wait i connect with my backup team then i received a call prince from ram dalal holidays may be he is owner of company he said he don't hve any problem for refund ..after again i call redbus then he said we will call (prince ram dalal holidays) again and within 24hr revert back
Now after waiting 72hr i did nt receive any call from red bus i have all recording this conversation
My phone no [protected]

there is no update regarding my refund status the app shows the refund will be processed soon. I didn't expect this because it is taking too longer than expected without no update to customer. So kindly process my request as soon as possible...