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Redbus — I dont get my refund

Hello, I have booked the ticket from INDORE to JAIPUR and cancelled the ticket with TICKET NI TR3R1788552 PNR NO 12956591 days ago. The money is not yet refunded to my bank account but received a reference mail from redBus that refund successfully
I want my money to be refunded back. How can I get back ?
Why are they not refunding my money back
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Red Bus customer support has been notified about the posted complaint.
Feb 24, 2022
Updated by Agrawalaman08 Complaint not resolved
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