[Resolved] Redbus — I have not received refund till now for the complaint raised on 30 september 2018

Arivoli Arjun

from Kuzhithurai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I informed redbus to cancel the bus ticket and refund the amount due to delay in bus arrival.

Redbus agent told me that he has raised the compliant ( Reference number[protected] for cancel the ticket refund ticket ticket amount.

But till now I have not received the refund amount and no update from redbus.

Tried to contact redbus customer support by WhatsApp chat, redbus app chat but there is no response .

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Nov 27, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Red Bus Customer Care's response Dear Arivoli,

Greetings from redBus.in!

Ticket ID : TMAU58808484

We sincerely apologize for the delay caused. We would like to inform you that the issue has been escalated to our relevant stakeholders and the same may take sometime for us to receive an update. Rest assured, we'll keep you posted as soon as possible.

We request your co-operation in this regard.

Thanks,
Team redBus.

Verified Support

Oct 27, 2018

Red Bus Customer Care's response Dear Arivoli,

Greetings from redBus.in!

Ticket ID : TMAU58808484

We would like to inform you that the refund for the above ticket has been initiated today and the same should reflect in your source account in 7 business days from the time of initiation as per standard banking procedures.

We hope this helps.

Regards,
Team redBus.

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Comments

lavi15612

from Sawai Madhopur, Rajasthan

Bus ticket book 21/9/18 kota to ahmedabad.journey date 27/09/2018 jai shree nath ji ki trawels kota but I cancle to 26/09/2018 red bus ki site par amount 1900/ refund amount 1425/rs but no refund amount

ticket no-tmaj26897670, please refund my account.