[Resolved] Redbus — I want to transfer my wallet amount to my bank account

Jaspreet2730

from Delhi, Delhi

Address:

New Delhi, Delhi, 110018

I have accidently booked ticket on wrong date and talk to customer care about cancelation ammount was not credited om my wallet they assure me that i can transfer my amount to bank account and then i bokked another ticket.. Now balance credited and there is no option to transfer wallet amount this is wrong misguiding the customers by red bus... Ticket no is - tkc[protected]

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Dec 16, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Red Bus Customer Care's response Dear Jaspreet,

Greetings from redBus.in!

Ticket ID : TKC[protected]

On checking, we see that you have a core wallet balance of Rs.489 and promotional wallet balance of Rs.119. The core balance can be refunded back to your bank account. Please share the below mentioned details to us on [protected]@redbus.in along with your ticket id. We shall look into the issue on top priority.

Account holders name :
Account number :
Bank and branch name :
IFSC code :

We request your co-operation in this regard.