[Resolved] Redbus — I'm complaining about bus service

[Resolved] Redbus — I'm complaining about bus service

T Tiasha Das Oct 22, 2022 Nov 9, 2022 This thread was updated on Nov 9, 2022

I had my journey today i.e., 22/10/22 at 10:30 PM from GURUgram to Lucknow. I reached the boarding point as mentioned but found nothing. Then the driver told me to arrive at another boarding point, I went there and stood there mindlessly. I tried CONTACTing the bus driver again but couldn't reach. I dialled the number mentioned in my ticket but it said "the number doesn't exist". I tried CONTACTing Red bus CUSTOMER CARE but in vein. Like what rubbish is this? Did I pay for this ###? This is the most pathetic bus service and I bloody hell want complete refund of my money. Useless serivce and useless employees. You guys are sick. Either do something about this or I'm filing an official compliant. This is a fair warning. DO NOT TAKE THIS LIGHTLY. Ticket number - TRBH52713207 PNR number[protected] DOJ - 22/10/22 Time - 10:30 PM Was this information helpful? No (0) Yes (0)
Dec 13, 2022 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 09, 2022 Red Bus Customer Care's response Dear Dheeraj, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TRBH52713207. As we discussed during our phone conversation, we understand how much of an inconvenience it must have caused due to the below-par experience. Your feedback has been shared with Shri Krishna Bus Service, so the quality of service can be improved. As a gesture of goodwill we’re happy to provide you with a credit of Rs. 1, 107.4/- back to the source used to make the payment at the time of booking. As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Below are the refund details: Refunded Amount: Rs.1, 107.4/- Initiated on: 29/10/2022 Source: Original mode of payment If you do not receive this amount within the expected time, please reach out to the Bank customer care team. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank Stay safe, stay healthy! Your redBuddy
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