Redbus — I'm complaining about the bus between Palampur to Delhi

The bus no. Is UP-15-CT-6620. The bus is so unhygienic. The seats are so uncomfortable and dirty. I paid ₹1769 for this and what I get so so bad service. Also, the timings was 20:30 for this bus from Palampur and the bus arrived at 21:42.
Kindly do the needful. This is totally fraud for the amount paid for this bus.
Kindly help.