Redbus. In — Cancellation charges added to customer even though it was a technical issue from their website

Address:

Chennai, Tamil Nadu

[protected] complaint number with redbus. Worst ever customer service from Redbus.in. Please read below for further details... I booked two tickets from Karur-Chennai for 15th of December in REDBUS.IN and had completed the payment and other details when it showed "OOPS there was an issue with the webpage" and it asked for the details of the transaction which I added and submitted and it reloaded to home page, no intimation on success/failure of transaction. There was no information that I was already charged and ticket was booked. Believing the transaction was cancelled I booked two more tickets (as the previous transaction has failed) and later I received message that two sets of tickets has been booked. How is this possible, how can they process/charge for a transaction that had an issue (incomplete) while billing/final stages. I tried reaching their toll free number and no response for 15 mns. I called in your Bangalore support number as it was past 11.00PM (other call centers are closed by 11.00) and somebody picked the call after 10 minutes and cut the call saying there was disturbance in the line. I reached them again and a customer care executive says he is helpless and can only cancel the transaction with 15% cancellation charge and suggested to write this id with my grievances. I have cancelled the ones with seat no - 19 and 20. Cancellation of tickets is 15% charge of the ticket value. why would I pay 15% for a technical issue on their websites. Is this how they generate revenue for company by creating multiple transactions and charging cancellation fee. PNR no -L[protected]. Original booking amount - 1070. return amount after cancellation - 909. cancellation charges - 160. The refund message says will be paid within 10 days. I need complete refund for this transaction ASAP, as this is was technical error from your side and not user issue. Also I need better compensation as I have wasted time, money and resources to catch hold of your support person to tell my grievance/issue. sitting all night to clarify things due to their website issue.