Redbus. In & Svr Travels — Refund for Bus Type Change

Address:

Bangalore, Karnataka

I booked the Tirupathi Package Tour through Redbus.in on 4/4/2014. Ticket number : TG[protected]. Travels Name : S.V.R Travels. Travel Date : 7/4/2014. Bus Type : AC HITECH. Number of Seats Booked 4. Total Amount : 5596. We booked the AC HITECH bus to Tirupathi, but the SVR travels Provided for us is Non AC Bus. For that they provided the reason is AC Not working on the bus and they are repairing the AC and they said vechile will be delay for one hour. But after one hour they are running the Non AC bus and they put us on this Bus. I registered the complaint to Redbus.in Immediately after our journey, Complaint Ticket#10627544. As per the Terms and condition No 4 of Redbus ticket, Change of bus: In case the bus operator changes the type of bus due to some reason, redBus will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey. AC busfare on this Travel is 1399 and Non AC bus fare is 1200. But the operator only accept to refund Rs 100 per ticket, but the actual refund is Rs.199 per ticket. I am not getting proper reply from redbus.in for the difference amount and they told to contact the bus operator. Bus operator also not responding for this refund. Also I provided rating about this Bus operator through Redbus.in. But this feedback is not displayed online till date. This rating may help others to not get into the same problem again with this bus operator. SVR travels is cheating the customer by providing Non AC Bus for AC booking and not refunding the exact difference amount. Redbus.in allowing and supporting like this operator for the commission and not displaying the passengers feedback on the website for this operators.