[Resolved] Redbus — inconvenience and loss due to delay in arrival | |
I am anajali barodia booked bus from delhi to varanasi ticket no. B3tjckz8 wrong information provided by red bus. I had recieved msg with departure timing 9:15 pm and bus reached at boarding point at 11:00 pm waited for more than 2:30 hour. Then while returning (Ticket no. Tmb[protected] arrival timing was 7:00 am on 23rd oct.2018 but arrived delhi at 11: 00 am more than 3 or 4 hours, and the refund policies are so poor that they provide refund if bus breaks down. The value of time matters a lot, i lost one of my very imp project as i could not reach my office on time and not attended meeting becos of which i paid that much amount had faith that after charging the handsome amount at least the bus will be on time.. Had a worst experience ever. Was this information helpful? | |
Dec 24, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 20, 2018 Red Bus Customer Care's response Dear Anjali, Greetings from redBus !!! We understand that you must be highly disappointed, but truly, it is never our intention to cause any trouble to our customers. We are really sorry that you had gone through this. Kindly accept our sincere apologies. We promise to serve you better going forward. Thanks, Team redBus | |
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