Redbus — inconvenience caused due to bus delay by 6 hours

1 Review
Pimple Saudagar, East, Pune, Maharashtra, India
 Sarang Vidhale on Nov 13, 2019
Hi team,

I had booked a bus from pune to amravati by paying nearly 3 time more than usual whose details are as mentioned below and really had a very disgusting experience. I was supposed to board the bus on 25th oct 19 at 9 pm from chinchwad axix bank and reach my destination (Amravati) on 26th oct 19 at around 10 am. On the travel day around 5 pm i received a call from the bus operator person and he informed that the bus is delayed by 3 hours as the bus met with an accident and they are arranging some other bus which will reach pune by 12 midnight. Being diwali period it was very urgent for me to reach the destination on 26th morning as i had to attend my brother’s engagement ceremony, hence i requested the bus operator person to arrange my seat in some other bus but he said it’s not possible as there are no seats available in any other bus. So i agreed to board the booked bus at 12 midnight expecting that the pick up point would be the same (Chinchwad) which i selected while booking my bus as it is near from my home. After some time the bus operator person called and said that bus will not come to chinchwad & you will have to board the bus from sangamwadi parking. Left with no option i had to book a cab till sangamwadi at midnight (Night fares are very high). After reaching there i came to know that the bus is still on ahmednagar highway & will reach pune at around 2 am. I waited at the stop like a fool. Then the bus arrived at 2:30 am and we finally started our journey on 26th oct at 3 am (Total 6 hours delay). Max time to reach amravati from pune is 13 hrs so it was expected the bus will reach amravati by 4 pm but it reached at 9 pm in the night. It was very very frustrating to travel the whole day in that bus. Even after paying almost 3 times more than usual i received such a disgusting service. All my family plans got ruined just because of these people. Didn’t expected such kind of service from stallion roadways. It would have been better if i would have booked a flight in same amount.

Inconveniences caused:

1. Initially bus got delayed by 3 hrs.
2. Had to travel to different boarding point which is very far (20 km) from my home.
3. Had to pay extra for cab service to reach the new boarding point (Sangamwadi)
4. Had to wait at sangamwadi for next 3 more total 6 hours delay.
5. Expected time to reach destination was 13 hrs whereas in reality it took 18 hours + 6 hours delay. Total wastage of 24 hours.
6. Ruined all my family plans. Could not attend my brother’s engagement ceremony. Can you give me back the ceremony???

I want compensation for all of the above mentioned inconveniences caused. How will you compensate???

Trip details:-

Origin: pune
Destination: amravati
Bus operator: stallion roadways pvt ltd
Date: 25th oct 2019 (Friday)
Boarding point: chinchwad axix bank
Time: 9 pm
Booking id:tnbe46248934
Fare: 3255/-

Complaint Status

[Nov 13, 2019] Red Bus customer support has been notified about the posted complaint.
Updated by Sarang Vidhale, Nov 15, 2019
Hi Team,

Just wanted to know is there any update on this complaint?
At least have some courtesy to acknowledge this complaint.
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    Redbus - inconvenience caused due to bus delay by 6 hours