[Resolved]  Redbus — incorrect directions posted by red bus application and thereby irresponsible behavior.

I booked a ticket in the red bus application on 29th october at 12:40 ist. The bus fare was rs.420/-. 30mins prior to the arrival of the bus i was on the location given by redbus application. The bus operator stopped in a different location and forced me to walk through and when asked for refund to redbus, they say its not possible.
Ticket no:tnbr29764837
Name: gokul menon
Travel: ernakulam to coimbatore (Ettimadai)
Operator: alhind tours and travels

The application acted irresponsibly by not hearing to the request and not replying promptly. The application also showed an auto generated mail stating the refund is not possible.
Took money from me and the bus operator made profits out of it. Is that it?
I am a regular redbus customer, but i am forced to stay away from them due to their sheer negligence in helping a customer.
As a citizen of a democracy, i wish to take the complaint forward and get the refund of my expended amount.

Thank you