[Resolved]  Redbus — Irresponsibility of M.R.Travels under the RedBus

Address:	Satara, Maharashtra, 415110
Website:	www.redbus.in

Dear Sir / Madam,
myself is Surajit Misra, yesterday I have faced a tremendous problem by the M.R.Traveller which is controlled under the RedBus. I have booked an online ticket through the RedBus with PNR no. is[protected] booked on 08/03/2017, for the journey from Mumbai (Andheri) to Karad on 16/03/2017. The ticket was booked in M.R. Travels (seat no. S21) with an amount of 1523.00 INR. and the timing of departure was 1.55 am as per RedBus online information. The problem was started at the time of departure, the bus operator was giving wrong information continuously about their delay to reach in Andheri stand. there is no seating arrangement by the RedBus or Travellers, most of the public was standing on the pavement of the Highway (opposite of Sagar Hotel) and was fighting with mosquitoes. Finally the bus came after 3:35 hrs late from their departure time. I have noticed most of the buses on that night was delaying at least 3:00 hrs late from their actual departure time. This is the daily routine of these travellers which have been operated under the RedBus. People generally booked online ticket following the available timing in RedBus website, and I have decided the suitable timing for journey from this website. I was coming from the Itanagar, Arunachal Pradesh to attend my office time on 16/03/2017, but, I have missed next day office in a government organization because of this irresponsible behavior. After getting the bus, the inside was most horrible, with too much dirty and very bad smelly environment. Used rags were provided by the travellers, here one attached photo is showing used rags with a matchstick. I have filled several complaints to the RedBus against this traveller, but no satisfactory steps have seen. As a consumer of this country I am filling this complaint, but this is a general problem for all consumers those are travelling by bus in this route. Finally, I would like to draw the kind attention of the appropriate authority to take strong action against these consumer problems.

Thanking you

Surajit Misra