Redbus — Issue in Ticket booking

Guru Aravindh

from Chennai, Tamil Nadu

Mar 9, 2022

Website:

Redbus

I was going to book 2 tickets in NON AC sleeper bus for me and my mom. Each ticket costs Rs 1300. So totally Rs. Rs. 2730 including GST.

After I made the payment, it is showing that the tickets that I booked is for AC sleeper bus in the same travels.

But I remember correctly that I went to NON AC sleeper booking, because AC bus is uncomfortable to me.

Once I noticed that AC sleeper tickets have been given to me, I cancelled the tickets. Under cancellation policy it showed that I would be getting a refund of Rs. 2340 by deducting Rs. 390. And that refund would come within 7 days.

Now Rs. 390 is a loss for me. How could they change the tickets for me?

Ticket booking App: Redbus
Ticket journey date : 13 March 2022.
Ticket booking date: 9 March 2022
Boarding point: Veeravanallur, 627426.
Arriving point : Chromepet.
Travels name: Sree Jothi Travels.

Complaint registering date : 9 March 2022

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Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Mar 18, 2022

Updated by Guru Aravindh [protected]@gmail.com

Mar 18, 2022

Updated by Guru Aravindh And Redbus, I'm not talking about Upi pin or account no, I just need to know how your application could direct us and provide tickets in AC sleeper instead of Non AC sleeper bus after the payment.