[Resolved] Redbus — issue with bus bookings

sajeevthangam

from Tirunelveli, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600125
Website:	redbus.in

I have an issue where redbus booking shows 2+1 seater and the bus come as 2+2 seater, which i didn’t prefer as its not conform for me.
And support agent takes a very longer time to respond and finally when they pick they are not intending to resolve the issue, rather they pretend like they can’t hear the customer and disconnects the call and closes the ticket. No other way to report it voice this issue.
When they can’t provide what i chose better don’t give false promise saying about comfort and support provided to customer.

For additional details related to my ticket, please reach me, only if redbus is intended to resolve such issue. Atlest don’t waste my time

Was this information helpful?

No (0)

Yes (0)

Jan 15, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Red Bus Customer Care's response Dear Sajeev,

Greetings from redBus.in!

We sincerely apologize for the inconvenience caused. We request you to share your ticket details or complaint reference number with us on [protected]@redbus.in and we shall look into the issue raised on top priority.

We request your co-operation in this regard.

Thanks,
Team redBus.