[Resolved] Redbus — Journey not completed

Burhanuddin Nasikwala

Address:

Dwarka Circle Maharashtra

We had booked bus ticket online via Red bus site
Journey was scheduled for surat to nasik city
A single ladies was traveling from surat to nasik
Bus operators did not reach the destination nasik and left the single ladies helpless on road near dhule highway
So we request to take appropriate actions on Red bus and the bus travel agency B R travels
We need to get companciate for it
Tickets details are as follows
redBus mTicket
Route: Surat to Nashik
Ticket No: TQ5T10945906
Primary Passenger: Nashik 40, FEMALE
PNR:[protected]
Trip Code: 85208
Travels: B R Travels
Departure: 09:30 AM Apr 28, 2021
Seat Numbers: S30
Boarding point: B r travels n.j.complex, opp.c.n.g.pump parvat patiya, [protected], [protected]
Address: B R TRAVELS N J COMPLEX OPP, CNG GAS PUMP GANGA HOTEL PUNA PATIYA [protected], [protected], [protected]
Boarding point contact: [protected], [protected]
B R Travels Customer Care: -
Check your ticket : https://s.redbus.com/zixyucp
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

Was this information helpful?

No (0)

Yes (0)

Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 03, 2021

Red Bus Customer Care's response Hi Nashik,

Thank you for reaching out to us regarding the overcrowded bus for your ticket number TQ5T10945906.

As discussed on the call, we apologise for the inconvenience caused. We will share the feedback with the operator about this issue. The operator has agreed to process a full refund as a token of apology.

Your refund has been initiated from our end on 3rd May 2021 to your source account used for this transaction.

PO No. :[protected]

Refunded Amount: Rs. 945/-

Basis the policy of your bank, the amount should reflect in your account within 5 to 7 business days.

For any other questions please write to us at https://m.redbus.in/help

I hope I have been able to help you.

Take Care,
redBuddy
Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.