[Resolved] Redbus — kpn omni bus services on 17.04.19 track id 0f7c1d

js1881

from Tirupati, Andhra Pradesh

Address:

Chennai, Tamil Nadu

Today ie 17.04.19 my son booked a bus ticket through your gateway to tirunelveli and got eticket message no d[protected] seat no u9 vehicle no py01 ct5199 with the price of rs.1900.00 boarding at mahendra city 9.55pm with the contact mobile no [protected]. But the vehicle reached only 00.50am 18.04.19 without any message to my sons mobile no. He was standing there more than 3 hours with hungry and thirsty. Hence, you r the gateway person should take all the responsibility and for his mental worry and refund the bus fare.

Was this information helpful?

No (0)

Yes (0)

Jun 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Jaya,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the issue faced with your ticket no. TN5F49345775.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry.

We have noted your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBuddy