[Resolved]  Redbus — lack of safety in redbus affiliated bus/ stolen property

Address:	Mumbai City, Maharashtra, 422605
Website:	www.redbus.in/?gclid=Cj0KCQjwvOzOBRDGARIsAICjxoeElZQcVpXml2MNz9QGykpM5n3-2XJstoVDDOmK9_Yrx75azdrmpmc

This is a complaint against both redbus and an operator kanchan holidays.
1: kanchan holidays: ticket number tkaz67647621
I was travelling on kanchan holidays a/c sleeper (Z-1) from mumbai to sangamner on 8th of october 2017. My phone (Moto m rose gold) was stolen on board, a search of the passengers (No one had gotten on or off) turned up nothing as such there is a possibility that a member of the staff was involved and i need to get the relevant details for my police report. Even if no staff were involved i think kanchan holidays still has to answer for failing to protect their passengers safety and possessions, if a phone can be so easily stolen and "vanished" off a moving bus then it calls into question what they are doing to protect their passengers. I need contact details for kanchan holidays so i can contact their representative before filing my police report, i also need to know if there were any active cctv installed in the bus before i file the report. Please understand that as i view it kanchan holidays has as good as aided and abetted this crime by allowing conditions amenable to the phone getting stolen to exist if they have not provided cctv coverage.

2. Redbus
Redbus grievance redressal system doesnt cover any situation in which the person loses their phone on board the bus and cannot access their redbus app since they no longer have possession of their phone, sim or email account, please correct this or allow me to access alternate methods for grievance redressal at the earliest.

Please treat this as a serious incidence a crime occured on board a bus of a company that is affiliated with your platform. I am going to hold the concerned people to account even if my losses are made good, and claim damages and hold them responsible if they arent.
Please respond, stealing a phone is a crime and crime is an urgent and serious issue and i am willing to escalate this issue to the highest legal, social and police platforms available to me.