Redbus — Leaving the passenger at different destination.

Redbus — Leaving the passenger at different destination.

M Muditm1996 Apr 11, 2023 Apr 27, 2023 This thread was updated on Apr 27, 2023

My brother booked a ticket for me from Indore to Bundi through Redbus via the HDFC Smartbuy platform. The ticket destination was Bundi, so it was supposed to drop me at Bundi, but when we reached Kota they said the bus did not go further. It was around 05:30 am so the travels office (Navrang Travels) was also closed. Therefore, I had to take another bus to Bundi. The message that I received for the trip: Dear Passenger, Your Bus details from Indore to Bundi on 10/04/2023 are PNR: 402000, Bus No: RJ-20-PB-1457, Driver details: Monu Rider, [protected] - BITLA SOFTWARE PRIVATE LIMITED +1 photos Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Apr 14, 2023

Verified Support

Hi,

Greetings from the redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Muditm1996's [Complaint's author] reply, Apr 16, 2023

Email ID: [email protected]

Muditm1996

Apr 27, 2023

I think the company is not taking this matter seriously.