I booked a ticket from bangalore to trivandrum, and accidentally booked it for 08th of mar'20, instead of booking it for 09th of mar'20. Since there was an option to reschedule the ticket offered by the redbus, i tried rescheduling the ticket and due to technical difficulties the ticket was not rescheduled and was asked to try again later after 12 minutes. The ticket number: tp[protected].
I reached out to the support executive of the redbus, and the agent who spoke to me asked me to try again later. Like advised, i tried later after 15 minutes, and the same error popped up again. I tried twice, and gave a call to the support executive, arya, who behaved very rudely and asked us to wait for the supervisor. We stayed on the call online for 15 minutes, and no response from the supervisor. The agent asked us to wait for 24 - 72 hours for the technical team to get back to me after the investigation. I asked them to cancel the ticket so that i can re-book again, and the agent denied my request for a refund, and asked me to book the ticket again.
This is not what was expected from the redbus after being a valuable customer from past 7-8 months. Really disappointed, and i would like this issue be sorted out at the earliest. I want my full refund and compensation for the inconvenience caused.
Thank you.
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