Redbus — Missing Cashback Amount Post Journey

I booked a bus ticket through the Redbus platform for a journey from Dabwali (Haryana) to Jaipur (Rajasthan). The booking details are as follows:

Name: Piyush Suthar
Ticket Number: TS6K73694646
Journey Date: May 21, 2023

According to cashback offer I didn't received any cashback amount in wallet. I fulfilled all the necessary requirements to be eligible for the cashback. However, despite completing the journey, I have not received the promised cashback amount.

I kindly request you to investigate this matter and provide a resolution as soon as possible.

Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Yours sincerely,
Piyush Suthar