Hi team,
We booked Pal Travels Bus to travel from New Delhi to Jalandhar. Our boarding point was near nagpal diary, Yamuna Bazaar Red fort. Our time of boarding was at 21:00pm 27th June 2021.
We reached the spot half an hour early and called the contacts which were provided by Redbus. A person asked details and said that Bus did not run on that route and there isn't any alternate arrangements. After much humiliation and little success we couldn't make the intended journey because of fraud booking by Red bus. Why were they taking the booking without checking with the operator first?
This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
redBus Ticket - TQ7Q62787806
Booked tickets for 1 person
Total fare: InR 1048
May we know whether you would pay money for not informing and letting us to panic? Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Pankaj Was this information helpful? | 
Greetings from redBus!
We tried to connect with you multiple times on the number 887****995 but the calls went unanswered.
We have sent a detailed email to the email address k*j*lj*in*2*[protected]@g*a*l.c*m
Request you to check the same.
Thank you,
Team redBus!
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