Redbus — Money debited but ticket not confirmed by Redbus

Redbus — Money debited but ticket not confirmed by Redbus

M monika murugan Jan 25, 2023 Feb 15, 2023 This thread was updated on Feb 15, 2023

I tried booking ticket with redbus via Gpay from Coimbatore to villupuram on 5Jan, 2023. The transaction got stuck while booking ticket and it got success later few hours. But the ticket is not confirmed. I tried contacting Gpay support center and they told to contact the redbus merchant since the transaction got successful from their end. I have already informed the same with redbus customer support over call for the past 20 days. Still i could not find any progress for the complaint registered. Complaint Id: 20817194 I booked bus tickets twice in which ticket got confirmed for second transaction (9.16pm) but ticket not confirmed for first transaction (7pm). I have attached the screenshot for both transactions. Kindly do the needful ASAP. +2 photos Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Feb 15, 2023

Verified Support

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.