[Resolved]  Redbus — Money debited over the ticket for bus booking, No ticket received, Irresponsible Customer care

Address:	Hyderabad, Andhra Pradesh
Website:	Redbus

Today in the morning, I booked ticket from Madanapalle to Hyderabad on 17th Jan 2017. Money got debited but did not receive any ticket over that. Since morning I called Customer care for 5 times, every one was telling the same story. Every one asked the same details(Ph NO., Name, Ref No.) and every one told"You will receive call within 20 mnts".Did not receive any calls any booking confirmation/cancellation messages. No one is worried to help over that. It is like every one is escaping.

It is not correct to be irresponsible in this peak time. It is difficult to find tickets at this time.

I did not expect this from Redbus.

Customer care responsibilty is to provide solution fro the issue. Every one is escaping from the issue. No one is concerned about it.

I want my whole money back. It should be refunded by End of the Day.
Booking .-Ref. No.[protected]

This is the message i got after booking:

"Dear sasikala,
We're Sorry! Your ticket could not be booked due to technical glitches. Please note we have received your payment, you need not pay again. Our representative will call you in the next 15 minutes to confirm the booking.
You can use the reference number Ref. No.[protected] when you communicate with us. "

I received this message at 11 a.m