[Resolved] Redbus — Money debited without ticket confirmation

[Resolved] Redbus — Money debited without ticket confirmation

B Babu Thommandru

I have order id:[protected]. Please help me. Still now I didn't get my money 660/-. Below I submitted screenshot so could you help me +1 photos Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Babu,

Greetings from redBus!

As discussed on the call, As per your complaint, when you attempted the transaction, money was deducted from your account but the ticket was not issued. This occurred due to a technical error at your bank’s end. However, we have not received this amount in our redBus account.

This transaction may have failed while being processed by your bank’s system. In such a scenario, banks have the policy to refund the amount within 2 business days. If you do not get this refund within this time frame, we request you to contact your bank.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.