[Resolved] Redbus — Money deducted from account ticket not issued ...no refund after 7 days

abhi49

from Anand, Gujarat

Address:	Bangalore, Karnataka, 560008
Website:	www.redbus.in

I have done booking on 25 th November 2016.due to some reason transaction failed and didn't get booked ticket.but money deducted from account.i called so many time to red bus but they told me that amount will be auto refund to account within 7 days but i didn't get amount till today.this peoples doesnt have good service .they dont have toll free number simply wasting customer time and money...i request to take some action red bus...

Was this information helpful?

No (0)

Yes (0)

Jan 20, 2017

Complaint marked as Resolved

Thanks For giving clear reply.all this misunderstanding happen due to mail and sms sent by redbus people.you people sent message that you have initiated refund.so that is the reason all this happen but now i got my money from bank.thanks for your kind reply. again it's proved that redbus is best company for online bus booking .

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Red Bus Customer Care's response Hi Abhi,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

Nov 23, 2016

Updated by abhi49 my complaint number is 115747.i didn't get any amount till today.