Redbus — money deducted twice but ticket didn't get booked

Address:	560071
Website:	www.redbus.in

I had book the ticket for Delhi to Kanpur for 05/01/2019 for bus ticket of Shri Rishabh Travels via Red Bus with name Sudhanshu Bansal, 20, Male for 10.15 P.M.
I had paid Rs 851/- through Paytm. Amount got deducted twice from my Paytm wallet but error message of transaction failed appeared & I can't get the ticket.
I paid using Paytm but the transaction failed so I paid again using paytm and the transaction failed again.
However the money got deducted both times i.e. 2*851=1702₹.
Booking id:[protected]
Payment date:04/01/19
Registeredmail id: [protected]@gmail.com
Please refund my whole amount as no ticket issued.
Sudhanshu Bansal