[Resolved]  Redbus — Money Extortion/ poor service

I just wanted to highlight the pathetic service that I have received from redBus

Booking id: TV9K2M4XK4

The driver took 10 hrs to cover the journey that was expected to be completed in 3.5 hrs, ( Delhi to saharanpur )

initially the AC had some issues, later on we got to know that the path was not correct. The driver had the intention of making extra money for covering extra miles. It was not just me but approx 40 people o[censored]s in the bus who went through this experience.

Also, the amount that has been charged is approximately Double from the booking Amount,

which we are still complaining about. But now we are told that the amount paid is lesser than what we have really paid, The cash we paid to driver only after telephonic conversation
since we do not have proof for payment made in cash. If proof for payment made in cash is required, then dear redBus you should give facility of cash receipts or please remove this mode of payment as its a waste.

I am not sure what the work of redBus is if the company is not able to resolve this at their end and if the conversation is between us and the vendor(Arora travels)

Also redBus cancelled the return ride since the driver was not responding, redBus and the vendor are not even apologetic for it. Are you guys not reliable?

P.s. I accept that we had to stop for lunch, because the driver has made the journey longer and made it mandatory for us to stop. (The only point that they have for the delay)

Warning to potential customers please Dont book

My Question for you is
How far is saharanpur from Delhi ?
What should be the best route to be there ?
Is charging for more than 340 km for one way is viable ?

We were there for marriage Because of this all of our functions were late like literaly they started the bus on 11.30 and reached there at 9.30