[Resolved] Redbus — money not get refunded for bus cancellation

[Resolved] Redbus — money not get refunded for bus cancellation

S suri484 from Bengaluru, Karnataka

I booked the 2 tickets in redbus. I got mail from red bus bus got canceled. Immediately i called to redbus customer care they conformed bus got canceled you have to take ur own arrangement and money will get refund in 24hr. So i booked other 2 tickets in different travels in same redbus. Till now money not yet refunded to my account for this. 1. First i got mail from redbus support abt bus cancellation (Attached screen shots). I didn't send any mail to red bus support. 2. Because of that mail i called to vijayawada red bus support ([protected]) from my mobile on 26/june/2018 2:06 pm 3. They conformed bus got canceled i have to take my own arrangement and money will get refund in 24 hours. 4. So i booked two tickets in venkatramana travels on the same day with trip id: tm7r28101849 +2 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Jul 03, 2018 Updated by suri484 I called to customer care from past 7 days. Till today they are telling with in 24hr money will get refund to ur account. But today they are telling money will not refund bus was not cancelled on that day. In that case why u informed me to bus cancelled through the mail as well as call? Verified Support Jul 03, 2018 Red Bus Customer Care's response Dear Customer, Greetings from redBus.in! Ticket ID : TM7P71081039 Complaint id : 4511123 On checking, we see that our relevant team have already spoken to you regarding the issue raised and also had requested for the screen shot of the bus cancellation message received from the bus operator. We request you revert to the e-mail sharing the screen shot of the cancellation message and our relevant team will assist you further. We request your co-operation in this regard. Regards, Team redBus. Jul 07, 2018 Updated by suri484 Hello Sir, I didn't received any bus cancellation message from bus operator. I received cancellation message from redbus customer support only which i attached in above and same was already shared with u peoples. After i received this mail i called customer care and get conformation about the bus cancellation and then i booked extra 2 tickets(with trip id: tm7r[protected] I[censored] need proof about the customer care discussion please refer the call recording on june 26th. Jul 07, 2018 Updated by suri484 In the call ur customer care people provided the conformation that money will get refunded with in 24hr till now i didn't get it Verified Support Jul 09, 2018 Red Bus Customer Care's response Dear Subbarao, Greetings from redBus! Ticket id: TM7P37092675 We are really sorry for the inconvenience caused. We have processed the refund on July 08, 2018 in your bank account and the same will reflect within 7 working days as per banking procedure. We request your patience in this regard. Regards Team redBus Jul 09, 2018 Updated by suri484 Hello, I have booked two tickets with two different transactions with same bus. Ticket id: TM7P71081039, TM7P37092675 For one of the ticket money get refunded but for ticket_id: TM7P71081039 not yet refunded Both tickets have the same issue. I have attached screenshots about bus cancellation for both tickets Please check and refund the amount for ticket_id: TM7P71081039 with reference: 4511123
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