[Resolved] Redbus — Money not refund

Prashantbhimani68

Address:

Charterd tours travels. Paldi cross road opp patel tours and travels

I booked one ticket by redbus ahmedabad to mandvi cost 700 rs and i pay. But recive call from travel agent charted bus is canceled and your mony will b refund next 5 working days my booking journey is dated[protected] and same day i visit charted travel agent office he sayd dont worry we will refund your mony next 5 woking days but still not recive mony from red bus or charterd bus agent office. I visit 3 time charterd office located ahmedabad paldi. But they not responded for refund they just comitment next day and next date. In this case i wont complain against red bus and charterd bus i want refund my money with interest.

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Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Red Bus Customer Care's response Hi!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TP[protected].

I understand that the cancellation of the bus would have caused an inconvenience to you and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As discussed on-call, the bus operator is refunding your ticket amount. The refund for your ticket has been initiated from our end on 21st August to the mode of payment used by you for this transaction.

If you have used the Net Banking/Credit/Debit Card for your booking, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 700/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

I hope this solution was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.