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Redbus — Money not refunded

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Hi, I have tried to book ticket on Oct 19. I booked seat U18 in Vignesh TATranscars from Chennai to Alangulam for October26. For this, I got error screen after making payment. Due to this I haven't received ticket yet. I have raised two complaints before. Pleasefond the case I'd below. Case ID : 055222 & 065271. Due to this error screen I booked another ticket for same day on same bus. Ticket number is TJBG74636893. (Bus seat number L16). But for the first error seat I didn't receive money back yet. Pleasedo needful
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